What payment options are available?
We offer a range of secure payment methods, including major credit and debit cards (Visa, MasterCard, American Express), PayPal, and direct bank transfers, Apple pay, Google pay. Your payment information is always processed securely.
What is your cancellation policy?
Please visit our “Cancelations Policy” page
Can I change the date or time, or cancel my booking?
Absolutely! If you need to change or cancel your booking, please contact us the earlier possible and we will take care.
How do I make special requests?
We love special requests! Please reach out to us before your booking, and we’ll do our best to accommodate your needs.
How long does it take to receive a refund?
Refunds are typically processed within 10 days. Please note that your bank or payment provider may take additional time to reflect the refund in your account.
What if I have to cancel due to an emergency?
If you face an emergency, such as severe weather or a medical issue, please get in touch with our customer service team. We strive to provide flexible solutions based on your circumstances.
How can I contact your support team?
Our customer support team is ready to help! You can reach us at [email protected] or use our online contact form on whatsapp +306944888427.
We’re here to answer any questions or concerns you may have.
